Automatic Appointment Reminders Appointment reminders are scheduled to be sent to the client through email and text message at a specific time prior to the appointment starts. There can be one or mutiple reminders sent in advance of an appointment. Individuals with the role of Provider Admin can set the timing of the automatic email and text (SMS) message reminders in the Email Templates and SMS Templates regions. Please contact the Provider Administrator(s) for your organization if you have questions about the timing of the reminders for the appointments. Related help articles Automated Text (SMS) Messages Instructions for confirming that reminders will be sent. Login to the Find Your Ally appointment portal Navigate to the Bookings page Look in the Reminders column for the mail and text message symbols. Hover over the email or text message symbols, the tool-tip information will show the scheduled or past date and times that the reminder(s) will or have been sent. Green symbol color indicates that the email or text message was already sent successfully in the past Yellow symbol color indicates that the email or text message is scheduled to be sent in the future Red symbol color means that there was an error when the email or text message was attempted to be sent by the system. Be aware that if the client did not enter a mobile phone number or provided a mis-spelled email address, there will be an error designation. Here is a help article on how to correct the email and or phone number: Edit Client Contact Information Additional Help Resources Sending Manual Appointment Reminders Automated Text (SMS) Messages Add or edit automated email templates (After May 10, 2023) Was this article helpful? Yes No