Adjust the BCC email address(es) on automated email communications

Automated email communications can be sent by the FindYourAlly Appointment portal for:

• confirmation
• reminder
• reschedule
• pending
• cancellation
• no show
• other timed email communications

Each of these email templates have the option to include email addresses as BCC manually or automatically for the Caseworker.

 Instructions

1. Log into the system as Provider Administrator

2. Navigate to Email Templates

3. Edit an existing template or make a new one

4. In the Email Settings step:

• Check the box next to BCC Caseworker to automatically send an email to the Caseworker assigned to the appointment
•   The caseworker's email is the email that is associated with the Caseworker account or entered into the Caseworker's availability profile

3. Check the box next to BCC and enter the email address(es), separated by a comma, to add additional email addresses that will receive a blind carbon copy of the email
4. Complete any of the other portions of the email template setup and Click on Save Draft to save changes without publishing or Publish to save changes and publish.