One Zoom account can be shared between multiple caseworkers. A reminder that one Zoom account can only hold one meeting at a time. Therefore, if a Zoom account is shared between multiple caseworkers, we advise coordinating between different appointments.

Instructions

Establish the Parent or New Connection

Follow this help article to et up a New (Parent) Zoom Connection at a caseworker 

• Be sure the New (Parent) Connection was set up to allow other caseworkers to share the connection.

• The New (Parent) Connection will also appear with a parent connection symbol on the Caseworker summary screen

Connect additional Locations

1. Navigate to the edit screen for the caseworker that will be a child connection of the existing parent connection.
2. At the bottom of the edit screen, expand the Zoom Connection accordion.
3. Select Existing Connection from the Connection Type area radio button options.

4. Select the name of the caseworker where the existing connection was made.

Don't see the caseworker you are looking for? Make sure that the existing caseworker connection was set up to be shared. Reach out to lsapsupport@foundationccc.org for more assistance.

5. Click on Connect.
6. The accordion wording will switch to say Connected to confirm that the shared child connection will be utilized for this caseworker as well as the caseworker where the parent was connected.