Set up MFA

#FindYourAlly allows for a 63 day grace period to set up multi-factor authentication (MFA), sometimes called Two-Factor Authentication (2FA) that begins on the day that your account was created. Be sure to set up the MFA to maintain security and access to your account. If you do get locked out, please reach out to lsapsupport@foundationccc.org for assistance in adding time to the grace period.

• Configure MFA (also called 2FA)

Confirm Access to Campus Locations

Provider Administrators are assigned to campus location(s). The assigned campus(es) then allows for access to all of the other information and settings for appointments:

• Managing the caseworker availability for those campus locations 
• Viewing data about the appointments/bookings made at those campus locations.
• Adjusting the service(s) settings
• Viewing, adding, editing, archiving SMS and Email communications sent from Find Your Ally
• Adjusting other appointment settings for the assigned campus location(s).

To confirm that you have the correct access, review the list of campus locations. The list can be found on the dashboard in the Locations & Services area or through the Locations link in the left-hand navigation menu. If any campuses are missing, reach out to a Provider Admin peer at your organization to add you to additional campuses or ask for assistance through the support email at lsapsupport@foundationccc.org.

Review the Left-Hand Navigation Menu

Review the contents of the navigation menu on the left-hand side of the screen. The navigation menu can be hidden by clicking on the Collapse Menu link at the bottom. If the menu is hidden, it can be expanded by clicking on the arrow that will be found at the bottom of the hidden menu.

A brief summary of each of the navigation menu links:

• Home: Home provides a visual overview of booking activity—including trends over time, bookings by service, caseworker, and location—along with quick access to essential user management tools.
• Profile: Manage your personal account details, update your password, enable or manage two‑factor authentication.
• Bookings: View a list of all appointments, with options to filter, export, edit appointment details, update appointment status, and send reminder SMS or email notifications.
• Locations: Manage your campus locations. Select a location to edit its details and engagement settings when booking. 
• Services: Manage the services offered across your campus locations. 
• Caseworkers: View caseworkers along with their assigned locations, services, and availability. Selecting a caseworker allows you to adjust their availability and manage which services they offer at each location.
• Email Templates: View, edit, add, archive emails that are sent by Find Your Ally such as confirmation, reminder, cancellation, reschedule, no show, and other options.
• SMS Templates: view, edit, add, archive SMS (text) messages that are sent by Find Your Ally such as confirmation, reminder, cancellation, reschedule, no show, and other options.
• Logout: Logout of the system.
• Support: Link to help articles and support.