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  2. User Management for Caseworkers & Provider Admins

User Management for Caseworkers & Provider Admins

Add new provider administrators, add new caseworkers with accounts, add new caseworkers without accounts, change user roles

  • Manage Account Profile
    • Configure MFA (also called 2FA) Promoted article
    • Login with MFA
    • Reset Your Forgotten Password
    • Manually change your password
    • Change your name in the system
  • Add Portal Access: Caseworker or Provider Admin
    • Set Caseworker to Active/Inactive
    • Add a New Caseworker
    • Add a New Provider Administrator
    • Upgrade a Caseworker Account to a Provider Administrator Role
  • Revoke Portal Access
    • Remove Access to the Find Your Ally Appointment Portal
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