Update the timing for SMS text reminders

The Find Your Ally appointment portal can send an automated reminder text (SMS) message to clients for their appointment. This article describes how to change the timing for when the message is sent.

Instructions

1. Log in to the Find Your Ally appointment portal as a Provider Administrator

2. Go to SMS Templates from the left navigation

3. Review the list of SMS Templates and their scheduled delivery under the Timing column

4. Click the name of an SMS Template that you want to edit

5. Scroll down to the Timing section and modify the Amount, Period and Send When dropdowns as necessary

6. Review the Result to see when the SMS will automatically send

   

7. Click Publish at the bottom of the page to save your changes