Create an Automated Response Template for SMS text messages

Automated Response Templates allow providers to add a short, standard message that will automatically appear at the end of every SMS text sent from Find Your Ally. This is a great place to include helpful information, such as a link to your services, policies, or client resources, so clients receive consistent guidance with every message. Once added, your template will be appended to all outbound SMS alongside the system’s required opt‑out language, ensuring both clarity and compliance.

Only one automated response template per language can be Active. 

Instructions

1. Log in to Find Your Ally as a Provider Admin
2. Go to SMS Templates in the left navigation menu

3. Click Automated Response Templates at the top

   
    

4. Click the Add Automated Response Template button

   
    

5. Complete the General section by giving your template a name and set the language. 

   
    

6. Complete the Compose a message section with your message in plain text. There is a 160 character limit. The actions listed in the yellow text box will also be included in your automated response text.

   
    

7. Click Publish and the changes will take effect immediately. Choose Save Draft if you are not yet ready to include this message in your SMS text communications