Version 2.12 [Release August 11, 2025] New Features State User Role: We’ve introduced a new State User role designed specifically for stakeholders who need a high-level view of activity. This role includes access to a streamlined overview dashboard, product analytics, and real-time notifications. It’s ideal for users responsible for monitoring statewide performance, tracking engagement trends, and generating summary-level reports for leadership or oversight bodies.Outlook Credential Expiration: Set an expiration date for Outlook calendar credentials on accounts for added security.Availability Dashboard Filters: You can now filter and search within the Availability panel on your dashboard to quickly locate specific Locations, Services, or Timeslots that match your criteria. EnhancementsZip Code Search: Removed outdated zip code and city search fields for a more streamlined experience.Calendar View: Inactive caseworkers are now hidden from the calendar view to reduce clutter. Enhanced SMS Rescheduling: Clients can now select their preferred caseworker directly when rescheduling via SMS.Media Tab: The “Media” tab has been removed from the Provider Admin menu for easier navigation.Disabled Services : Disabled services now display with softer, 50% opacity yellow highlights for improved readability.Rescheduling Logic: Appointment status updates and email notifications are now more accurate when appointments are rescheduled. Bug FixesFixed: Fixed an issue that allowed clients to book appointments outside of provider availability.Fixed: Zendesk Chinese translation for Support link was incorrect.Fixed: International phone numbers are now fully supported without formatting errors. Was this article helpful? Yes No